We at CASESALAMODE want to make sure our customers are completely satisfied with their purchase. For any issues or concerns please email us at firstname.lastname@example.org
ALL SALE ITEMS ARE FINAL SALE (anything for $10)
All items are inspected before shipping out. However, items can incur damage during transit. If you should receive a defective item, please contact us within 48 hours of receiving the item (according to the tracking number) along with a clear picture of the faulty item and your order number.
PLEASE NOTE - After 48 hours of receiving your item, we will not be able to process defective merchandise if you do not contact us right away.
If for ANY reason you wish to return your item:
If the package returns to us due to an invalid address (Ex. customers mistypes address on order) the customer will be notified immediately to arrange for re-shipment at your expense. The postal company does not reimburse us when a package is returned, therefore we will not be re-sending any packages free of charge. if we do not hear back from you, we will refund your order MINUS INITIAL SHIPPING FEES.
We will only ship to the address that is provided on the order form. If a mistake/typo was made that is not a problem at all, but our items ship from a different location. Therefore the address on the order is where we will ship to. If you need your item shipped to a different address on the order form, we will cancel your order and refund you so you can re-order and provide the correct information/destination.
Once the address is verified and payment for postage is pain in full - we will re-ship your package immediately. If the mistake was on our part, we take full responsibility and will resend your package out with the correct information.
We are not responsible for any packages delayed in transit or held up in customs.
When choosing expedited shipping option, please understand on the weekend it will take an extra day. It is still faster than standard shipping but if your order is placed right before the weekend, you must add an extra expected day of delivery because on Sunday there is no delivery.